Technical Requirements

High-speed internet connection
Flash player: 10.X
QuickTime: 7.6.X
Cookies enabled

Supported browsers

Platform Browser
Windows XP, Vista, 7 Safari

4.0+

Firefox

10+

Chrome

18+

Max OSX OS 10.6 (Snow Leopard), OS 10.7 (Lion), OS 10.8 (Mountain Lion), OS 10.9 (Mavericks), OS 10.10 (Yosemite) Safari

5.0+

Firefox

10+

Chrome

18+

The following plugins are updated frequently
*QuickTime 7.6.X
*Flash Player 10.X

Troubleshooting

Clear your browser cache
Firefox (Windows): In your Firefox browser menu bar go to Firefox > Options. Select the Privacy tab. Under ”History” click the ”clear recent history” link. In the next list, make sure ”Cache” is selected then click ”Clear Now.”
Firefox (Mac): In the Firefox menu bar go to Firefox > Preferences > select the ”Advanced” panel then click on the Network tab. In the ”Cached Web Content” section click ”Clear Now.”
Safari (Windows): From the gear icon in the upper right choose ”Reset Safari…” In the popup check ”Remove all website data” then click ”Reset.”
Safari (Mac): In the Safari menu go to Safari > Empty cache
Google Chrome (Mac or Windows): From the Google toolbar (three lined icon) on the upper right, choose Tools > Clear browsing data. Or, Control+Shift+Delete on a PC, or Shift+Command+Delete on a Mac to open the menu to clear browsing data.

Enable Shockwave Flash and QuickTime
Firefox (Windows): Go to the Firefox menu > Add ons > Plugins to check the Shockwave Flash version and make sure it is enabled
Firefox (Mac): Firefox > Tools > Add-ons. Click the ”Plugins tab” on the left side of your screen. Scroll through the available list on the right to find Shockwave Flash and QuickTime, then use the dropdown next to these items to select “Always Active.” Use the link at the top of the list to make sure your plugins are up to date.
Safari (Mac): In your Safari browser, go to Help > Installed plug-ins. Scroll through the list to check for Shockwave Flash and QuickTime.
Safari (Windows): In your Safari browser menu choose Help > Installed plug-ins. A new window will open listing installed plug-ins.
Google Chrome (Mac): In your Chrome browser, go to chrome://plugins/ in the address bar.

File types and sizes Shared Shelf currently supports:
Image types: .png, .jpg, .jpeg, .gif, .tif, .tiff, .mov(qtvr), .jp2, .cr2
Video types: .asf, .qt, .mov, .mpg, .mpeg, .avi, .wmv, .mp3, .mp4, .m4v, .3gp
Audio types: .mp3
Document types: .doc, .ppt, .xls, .pdf, .docx, .pptx, .xlsx

Upload Issues
Shared Shelf supports a variety of file types, some of which can be extremely large in size. When a file is uploaded to the system, it goes through several computers before it appears in the Shared Shelf system. The speed of the file’s arrival in your Shared Shelf collection is determined by the slowest “link” in the data chain leading from your computer. Some of the factors that can impact the upload speed are described below.
Host Server
The most common cause of slow speed of upload is the host server. Shared Shelf’s server may be in the midst of processing several other files at the same time. Just like a busy highway, the speed becomes slower.
Host Server’s connection
Another aspect affecting the speed is the host server’s connection to the Internet. These servers connect using one or more T1 lines, which can deliver a guaranteed 1.5 Mbps (megabit per second). If a server only has a single T1 line and ten people are using it, that connection is divided amongst the ten requests, giving each request just 150 kbps (kilobit per second); a much slower rate of speed.
Internet Routers
The data sent between your computer and a server typically bounces through a dozen or so routers. The router’s purpose is to direct data from one point to another on the Internet. Routers, or the connections between them, can become poorly configured or overloaded by high demand.
Your Computer Hardware
The speed of the processor, hard drive, network card, graphics accelerator, even the amount of RAM on your computer, all impact the speed your computer can process data.
Your Operating System
With extensive use, any computer operating system can become corrupt, inefficient or badly configured, which will affect the speed.
Your Networking Device
A networking device, or router, routes traffic between your modem and your computer(s). Routers that don’t use 100baseT Ethernet standards or that use outdated software, could slow your connection speed, which means the speed at which your file is sent is slowed.

Live vs Demo site

For users new to Shared Shelf, we offer a DEMO environment where sample projects may be established, and participants may practice creating new projects, establishing fields within projects, adding and configuring users, and publishing to DEMO versions of the Artstor Workspace and Shared Shelf Commons. If you would like to begin working with Administrative Tools and Shared Shelf in this DEMO environment, please contact your Implementation Manager.
Once you feel comfortable working in both Shared Shelf and Admin Tools in your institution’s DEMO Shared Shelf environment, reach out to your Implementation Manager to schedule a meeting to finalize the configuration of the first project to be built on the live Shared Shelf environment. Your Implementation Manager will complete the following:

  • Enable your institution’s Live Shared Shelf environment
  • Assist in the transfer of your project from DEMO to your institution’s LIVE Shared Shelf environment
  • Give you access to the live Artstor Administrative Tools
    • Your Implementation Manager will contact your institution’s Artstor Administrator about your access to Artstor Administrative Tools.